It seems that I only get some Honeywell alerts on some of my devices. How can I fix that?
The Honeywell alert system is used to distribute various kinds of information to students and their families. Information such as unscheduled school closings, delayed openings and early dismissals are communicated as High Importance alerts. Other reminders are communicated as School Information or School Activities.
The Honeywell system is very flexible and allows you to get information how you like to receive it. However, if it’s not set up correctly you may miss out on important information.
At the moment large amounts of data and attachments cannot be included in the Honeywell alert so I recommend you set your account up to receive alerts via email at all levels.
I am including a screen shot of my account. It is not required to set up this way, but this works well for me so perhaps it would help you too.
Explanation of my setup
The first 3 lines are phone calls – High Importance go to my cell phone, my husband’s cell phone and our home phone. (If you don’t want phone calls at home during the night you can set a start and end time, but understand that you won’t get that phone call so you must set up some other kind of alert such as text or email.)
The next line is email – all alerts go to my email address.
The final 3 lines are text messages – The middle text line is my phone number – I get everything! The other 2 lines are my children. They get High Importance because if it’s a snow day they’d rather know about it from their phones and stay in bed.
You can also send a Test Message to make sure it is all working correctly.
As you can see the system has lots of variability. I encourage you to have a look at your account at the beginning of each year and check that you’re set up correctly, particularly if you feel you’re missing messages.